NextGen Glossary

As the university adopts new technologies and transforms how it delivers IT services, there are some new terms that will help you get to know the people and processes behind the transformation. If there are terms you hoped to find here but did not, please let us know.

The Bundle/Bundle Implementation
The coordinated technology, workforce, change management and financial activities required to implement MiWorkspace, Cloud Services (MiServer & MiDatabase) and security services in a unit.
Customer
Individuals within a campus unit who make purchasing decisions and who lead the strategic direction of their unit.
Enterprise Architecture
A U-M strategic planning function used to develop a common university-wide vision for IT initiatives, trends and direction. Its goal is to foster innovation and reduce redundancy by aligning IT initiatives throughout the U-M. Learn more
MiDatabase
New U-M cloud-based service providing a managed database on top of a virtual server with a comprehensive package of features and support. Learn more
MiServer
New U-M cloud-based service providing virtual servers with or without a managed operating system with a comprehensive package of features and support. Learn more
MiWorkspace
A new service that supports a suite of desktop services we all use everyday, including printing, network connectivity, storage, security, software and also desktop support. In addition, it will provide the back-end engineering and operations required to deliver a service that works seamlessly across U-M and non-UM IT environments. This effort is part of a multi-year roll-out that begins with central administrative units, then rolls out to academic units across campus after an additional design/build phase to further refine the product. Learn more
Neighborhood
Geographic location (i.e., set of campus buildings) supported by Neighborhood IT Staff.
Neighborhood IT Staff
Desktop support technicians who deliver MiWorkspace and other services and work for ITS in units throughout campus. They are made up primarily of staff transitioned from Unit IT organizations. Most of their work will be done "locally," sitting in or near the units they support to directly assist the faculty, staff and students of those units.
Service Center
A center of technology support for U-M community members. Provides a single point-of-contact to manage service requests to resolution.
Unit IT Staff
IT Staff member who is employed by a school, college, or unit other than ITS and who plans, develops and supports the mission-unique technology and systems of the unit.