NextGen Michigan Monthly Status

May 2012

Title	Manager	Owner	Status	Health
Shared Infrastructure Projects
M+Box	Dean June	Bill Wrobleski	As of May 31st, over 3,200 Box accounts have been created, with roughly 1 Terabyte of Box storage allocated. Continued gradual growth of the service is anticipated over the next several months with a significant increase in utilization as students return to campus for the fall term. A Post-Launch Management phase of the Box project will continue through the end of June. The team identified key enhancements and refinements to the service such as Box deprovisioning, group access, enterprise user controls and applications that are currently being planned and estimated.
Network	Don Swain	Andy Palms	Project team successfully completed the Analyze and Design phase in the month of May. This included providing training sessions to the Transition Service Desk and Neighborhood IT teams in support of the MiWorkspace rollout. The team has also participated in Service Management training sessions and started the Build and Test phase deliverables. In this phase the team is working to complete key document deliverables including: migration implementation, operational processes and guides, network service level expectation, turn-over-to-operations (advised on multiple documents) and test approach & test scenarios.
Collaboration	Dawn Brennan	Bill Wrobleski	Migrated 4,952 Faculty and Staff from Social Work, Finance, Information, Music/Theatre/Dance, Library, Law, Architecture, Education, Facilities & Operations, Human Resources, Public Policy, Art & Design, Public Goods, and Academic and Education Affairs to Google email and calendar on May 14. Furthermore, project team trained Unit IT Staff while Student Google Guides provided on-site support during Week 1. Discussed planning and support requirements and technical migration needs with units migrating on June 18 (Athletics, Communications, CRLT, General Counsel, OVPR, Rackham, Ross, Student Affairs, University Audits, and University Musical Society). In addition, began training seminars and Staff Google Guide training and successfully deployed MCommunity Groups to Google.
End User Computing	Dave Sterling	Tim Kelly	Project team is wrapping up the Build-Test phase in preparation for the MiWorkspace Pilot in June. Integration testing for the MiWorkspace service nearing completion with a pass rate over 95%. There are four unresolved test issues - all are low impact and will not impede the ITS pilot. A remediation plan, led by the IT Cost Management Project team, is underway to mitigate the risk generated by the lack of a financial analysis plan to identify unit-specific benefits for the MiWorkspace service. Information & Technology Services (ITS) pilot has been re-scoped to include 103 of 650 users. The project remains on track for the first pilot implementation, which is scheduled for June 6 and will continue throughout the month of June.
Software Licensing	Roxy Block	Ron Loveless	Project definition and business case were completed in May and have been submitted to the Executive IT Council to review for funding on June 13. Preliminary service requirements and architecture analysis have been collected and documented. Further work on the project has been put on hold pending funding approval from Executive IT Council. The project lost its current project's Owner, Ron Loveless, as he has accepted a position at Plant IT.
Cloud Computing	Dean June	Bill Wrobleski	During May, the Cloud Computing project team made significant progress for deliverable and work requirements within the Build-Test phase of the project. Key deliverables were completed during the month including Service Desk & Support readiness. Some work remains for Operating Systems (OS) and MiDatabase services build-out requirements, these are projected to be complete in June. Functional and integration testing for MiServer and MiDatabase services are also scheduled to complete in that timeframe. Additionally, performance testing and benchmarking of the cloud infrastructure are anticipated once other test phases are complete. Several discovery planning sessions with Information and Technology Services (ITS) have been conducted and a number of physical servers have been identified for potential migration. During June, the list of ITS servers will be finalized and servers will be scheduled for migration by early July.
Storage	Dean June	Bill Wrobleski	The Storage project scope is to provide storage and backup requirements in support of the MiWorkspace Service rollout schedule. NetApp storage arrays have been successfully installed in both MACC and ASB data centers and a round of functional and integration testing successfully completed. The storage solution is ready for use as part of Information and Technology Services (ITS) launch of the MiWorkspace services in June. Refinements to the storage service will continue through the Human Resources (HR) Pilot launch. There will also be an investigation into providing a campus-wide storage service. The Desktop Backup Solution work-stream made significant progress during May with 8 responses to the Request for Proposal (RFP) received. A supplier agreement for the chosen solution will be initiated during June. The solution will be installed, tested and available for production deployment by the September (Pilot 2) roll-out of MiWorkspace.
NextGen Projects
Open Academic Environment: Sakai 3	Katarina Thomas	John Gohsman	The Project has been put on hold indefinitely as Information and Technology Services (ITS) leadership work with U-M IT Governance leadership to evaluate the university's involvement in the Sakai OAE Managed Project. This is due to the fact that despite several software releases, the Managed Project has not delivered the required feature/functionality as set out in the initial Project Roadmap. Furthermore, the respective strategies of the participating institutions have not converged sufficiently. The Managed Project has been unable to attract additional institutional investors. A cross-functional task force will be convened in short order to determine next steps and longer term strategy with respect to the university's academic technology environment. The decision to pause the project does not affect the university's membership in the Sakai Foundation or our continued delivery of the CTools service based on the Sakai Collaboration and Learning Environment (CLE).
Flux Expansion to 10,000 Cores	Lisa Poulson	Andy Palms	Project team continues to make progress with the new Flux Large Memory machines being used on a 'trial basis'. A rate for this new service, along with a rate increase for the standard Flux service, will go into effect the first of July. Flux will start moving to the Modular Data Center in the month of July starting with the high speed scratch storage as the first equipment to move.
Performance Optimized Data Center	Lisa Poulson	Andy Palms	EcoPod has been installed at the Modular Data Center site and the Pod power is on. Commissioning is on schedule to start in the middle of June. The MDC open house will be held 6/14.
Enhanced Cellular Infrastructure	Colleen McCormick	Andy Palms	Verizon service was turned up the first week of May for both Children's & Women (C&W) Hospital and the Stadium. Extenet infrastructure is built to provide significant improvement for central campus and athletic campus. Currently 4 of the 15 outdoor nodes are turned up with Verizon service with the other 11 scheduled to be turned as soon as the required cards are added to base station equipment. Contract negotiations continue with AT&T for both C&W Hospital and Stadium. Testing completed at Law Quad prior to construction start. New designs & contracts in process for hospital campus.
Foundational Services Projects
Funding and Chargeback Model	Svetla Sytch	Ron Fitzgerald	The Funding & Chargeback (F&CB) team continued work on project deliverables that do not require costing detail information. Service Layer assessment reviews continued and usage data for F&CB modeling was collected and analyzed. However, F&CB modeling cannot start until the IT Cost Management project provides cost detail reporting from the Apptio tool to the F&CB team. Consulting coverage on the project ends in mid-July and the team is in the process of defining contingency plans for addressing delayed deliverables. In addition, options for transitional funding related to IT Rationalization efforts are being discussed with Provost and CFO offices.
NextGen ITS Portal	Mashon Allen	Holly Nielsen	Project team continues to make progress on the project including setting up the infrastructure for the Services Portal. Once the scope for the September release was finalized the team immediately began working on design and development activities. The graphic design of the site has also been finalized. Focus groups that include Administrative Assistants and Faculty across campus have been established to review the usability of proposed design. The project established an August target testing date for the September release.
Information Assurance	Jeff Castle	Paul Howell	The project team successfully completed its Analyze and Design; and Build and Test efforts for the Information and Technology Services (ITS) June pilot. Build deliverables, functional testing and first pass of integration testing were also completed. A second pass of integration testing will be completed in early June.
MCommunity	Liz Saley	Darcy Turner	Project team is focused on supporting the MiWorkspace rollout and has completed functional and integration testing for the June pilot. During May, Active Directory password synch was rolled out on schedule as well as the first phase of provisioning MCommunity groups to Google. Google Group Synch Phase 2 and Google Class Rosters Synch development are on schedule. Team is currently developing detailed designs for provisioning MiWorkspace print services and Portal integration for MiServer and MiDatabase for the September pilot.
Shared Service Provider Capabilities Projects
Service Management	Cristine Little	Mike Loviska	The project team successfully resolved many resource and application challenges. This Included securing a resource from Column (vendor) to assist with the Configuration Management database (CMDB) build-out which will allow us to enter the minimum amount of data required for the MiWorkspace June pilot. Project management and leadership collaborated with others to secure an Atrium Discovery and Dependency Mapping (ADDM) resource full time for 3 months. This will allow for training sessions to occur in June and July for System Administrators and Technical staff from the NextGen Service projects. The team found a creative solution within Application and Information Services (AIS) for the Web Services development to enable the Splunk and Nagios communication channels to function with IT Service Management tool (ITSM).
IT Cost Management	Svetla Sytch	Jeff Kennedy	Cost models based on FY12 budget have been built in the Apptio tool. Interface development has started and is expected to complete in June. Reconciliation reporting in Apptio has been developed and validated. Costing detail reports are still in development by Apptio and the delay has impacted the start of actuals model development and the project's test schedule. Issues and delays have been escalated to the vendor. The team anticipates getting back on track in June and completing all testing in July.
Customer Relationship Management	Phil Ray	John Gohsman	Development of tools to support the Customer Relationship Management function needed to launch the capability are underway. Recruitment for a second account manager to grow the team is near completion.
Operations and Availability	Cristine Little	Mike Loviska	Operations and Availability Foundation is in production. Project team plans to test monitoring of MiWorkspace, MiServer & MiDatabase services after the June pilot. We continue to work with the Service Management project to integrate with IT Service Management tool (ITSM) and have been able to workout a plan to mitigate our one technical staff shortage for the month of June.
Portfolio and Project Management	Dani Vedagiri	Cathy Curley	Project team is scheduled to rollout resource capacity planning improvements to all of Information and Technology Services (ITS) by the end of July. Design of new task structures for production support/operations work to support FY13 and IT Cost Management requirements is complete with the planned rollout in first week of July. Requirements analysis, process design and procedure definition for Investment Planning and Demand Management in progress.

Project Health

The project is progressing as expected. Significant risks or issues have not been identified or have been successfully mitigated.

An issue occurred, which has not been mitigated, that may impact the project with regard to scope, schedule, quality, resources, cost or benefit.